Capsteps

WHAT PRODUCTIONS WILL BE PART OF THE 2021/22 SEASON?

Jersey Boys:
Has Been Cancelled.

I Hate Hamlet:
I Hate Hamlet (February 8-20, 2022) will be performed at the new gorgeous Benjamin School Theatre in Palm Beach Gardens. Again, we will provide season ticket-holders with comparable seating locations to their Maltz Jupiter Theatre seats.

Managing a pandemic as well as the construction of a 60,000 square-foot building is not an easy feat, but we remain committed to producing a four-show season this year. I Hate Hamlet will be part of “Maltz Without Walls,” an innovative plan to present part of our season using an off-site venue 

Please note: For this production, there will NOT be Wednesday matinee performances. Season subscribers holding seats for Wednesday matinees will be contacted by the Maltz Jupiter Theatre box office to reschedule into one of the other performances (including matinee opportunities on Saturdays and Sundays).

Sweet Charity:
Has Been Cancelled.

Dirty Rotten Scoundrels:
Dirty Rotten Scoundrels will be presented at the Maltz Jupiter Theatre.  Season subscribers will be scheduled into their usual subscription days/times/seats from March 22 through April 10th.

The Maltz Jupiter Theatre cancelled some performances but not others, why? 

The latest Omicron outbreak continues to negatively impact a number of supply chain and labor shortages that now have briefly delayed the construction and completion of our building expansion. The productions that have been cancelled have been directly impacted by this delay. The good news is,  I Hate Hamlet, February 8 – 20, will continue to run offsite at The Benjamin School and we anticipate the building opening prior to the production of Dirty Rotten Scoundrels, scheduled March 22 – April 10.

For the shows that were not cancelled, what protocols and guidelines are being followed to address the safety of those in attendance?

The Maltz Jupiter Theatre will take many precautions at upcoming performances to protect patrons, actors, and volunteers, including routine cleaning and disinfecting; the use of UV sanitizing wands; the vaccination of all staff, volunteers, cast and crew; multiple hands-free hand sanitizer stations; and the use of hands-free ticket scanning and digital programs. All guests aged 2 and over are required to wear a mask and guests aged 5 and over are required to present documentation (printed or digital) of a negative COVID-19 PCR test result taken no more than 72 hours prior to the performance date, OR a negative Covid-19 Antigen test result taken no more than 24 hours prior to the performance date.  As an alternative to the test documentation, fully vaccinated guests may present documentation (printed or digital) showing full vaccination status with their ID. Please CLICK/TAP HERE for a complete list of health protocols and requirements. 

In lieu of a refund or donation, can I receive a “house credit” to my account for the cancelled shows?

Yes, provided you contact customer service by January 17, we will gladly give you a house credit for future productions. Please contact customer service at This email address is being protected from spambots. You need JavaScript enabled to view it.

Rather than a refund or a donation, can I roll over my 2021-22 subscription to next season?

Unfortunately, not at this time. The new 2022/2023 has not yet been announced. 

Am I able to cancel my 2021-22 subscription and receive a full refund?

No. At this time, both I Hate Hamlet and Dirty Rotten Scoundrels are still going to be performed.  A prorated portion of your subscription will be reimbursed for both Jersey Boys and Sweet Charity unless you choose to donate the value back to the Maltz Jupiter Theatre.  A Ticket Value Option Form will be emailed to all ticket holders for these productions.  If you did not receive this email, please check your Spam Folder, then email customer service at This email address is being protected from spambots. You need JavaScript enabled to view it.

I had tickets to a Limited Engagement show that has been postponed, what are the new dates for these performances? 

We are currently in the process of rescheduling these productions, you will receive notification directly from customer service when this has been completed. 

The Limited Engagement show I had tickets for is being rescheduled, what do I need to do to reserve my seat for the new performance date? 

For those Limited Engagements that are postponed, your seat locations will automatically roll over to the newly scheduled date.  

If I donate my cancelled show tickets, will I be able to get a tax deduction letter?

All donations to the Maltz Jupiter Theatre are fully tax-deductible and donors will receive a formal acknowledgement letter noting their contribution to the Theatre.

Why can’t you refund the credit card with which I purchased a ticket?

Our ticketing system does not retain credit card numbers.  Therefore, all reimbursements must be done via check.  

How long will it take for my refund to process?

As you can imagine, the volume of reimbursements is massive.  With a small staff this process may take up to six weeks to complete; we hope to finish by early February. 

HOW DO I ENSURE I DON’T SHOW UP AT THE WRONG TIME OR LOCATION?

As a general rule, always refer to the date and time printed on your tickets for each show. The time listed is the start time of the show, so please plan your travel and parking time accordingly.

Due to our different venue offerings this season, we had to make changes to our normal performance schedule. We apologize for any inconvenience. If you need to make changes to your scheduled performances, please contact Patron Services by calling: (561) 575-2223 or emailing your question to: This email address is being protected from spambots. You need JavaScript enabled to view it..

CAN I BE ADDED TO A LIST TO RECEIVE INFORMATION ABOUT THE MALTZ JUPITER THEATRE’S FUTURE PLANS?

Yes! CLICK/TAP HERE to join our E-Club.

HOW DO I GET IN TOUCH WITH A CUSTOMER SERVICE REPRESENTATIVE TO HELP ME WITH AN ORDER?

Our box office is available to assist you from 10AM-3PM, Monday through Friday: This email address is being protected from spambots. You need JavaScript enabled to view it.

Due to construction of the Theatre, we are not currently offering walk-up service to the box office at this time. 

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